Privacy Policy

Effective date: 17 September 2025

Centigen Cleaners Movers (“we”, “us”, “our”) is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit https://centigencleanersmovers.co.ke or use our services. By using our website or services, you agree to the terms of this Policy.

  1. Data We Collect

We may collect the following types of personal data:

  • Contact details: Name, phone number, email address, physical address.
  • Service details: Booking information, moving or cleaning addresses, schedules.
  • Payment information: Transaction details (processed securely through our payment partners).
  • Technical data: IP address, browser type, device details, cookies, and website usage.
  • Other information: Feedback, reviews, or inquiries you share with us.
  1. How We Use Your Data

Your data may be used to:

  • Provide and manage cleaning and moving services.
  • Confirm bookings and communicate with you.
  • Process secure payments and issue invoices.
  • Improve our website, services, and customer experience.
  • Send you updates, promotions, or offers (only with your consent).
  • Comply with legal obligations and resolve disputes.
  1. Cookies

Our website uses cookies to:

  • Enable core functionality.
  • Improve browsing experience and remember preferences.
  • Analyze site traffic and performance.

You can manage cookies through your browser settings, though some features may not work properly without them.

  1. Sharing of Data

We may share your information with:

  • Trusted service providers who support our operations (e.g., logistics, payment processors).
  • Regulatory authorities if required by law.

We never sell your personal data to third parties.

  1. Data Storage and Security
  • Your data is stored securely and retained only as long as necessary for the purposes stated above or as required by law.
  • We use reasonable safeguards to protect against unauthorized access, alteration, or disclosure.
  • In the event of a data breach, we will notify affected users and the Office of the Data Protection Commissioner (ODPC) in line with Kenyan law.
  1. Transfer of Data Outside Kenya

If your data is transferred outside Kenya, we will ensure appropriate safeguards are in place, such as contractual protections or transfers to jurisdictions with adequate data protection laws.

  1. Your Rights

Under Kenya’s Data Protection Act, 2019, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data where applicable.
  • Restrict or object to processing of your data.
  • Withdraw consent for marketing at any time.

To exercise these rights, contact us directly.

  1. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from children without parental consent.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

  1. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

Centigen Cleaners Movers
📍 PM Apartment, Utawala
📧 Email: info@centigencleanersmovers.co.ke
📞 Phone: +254 719 566 978

If you believe your rights under the Data Protection Act, 2019 have been violated, you may also file a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

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